General Complaints
Complaints or grievances should be forwarded in writing to the Vice President of Student Affairs (Dr. Nichole Spencer, Building 1300, (706) 771-4035) for appropriate referral. The standard procedure for reporting and settling these complaints and/or grievances is listed under “appeal procedure” found in the Student Handbook. See Grievance Procedure Policy for more information.
Academic Complaints
Students who have complaints about academic issues should follow the established chain of command based on the Grievance Policy found in the Student Handbook and first attempt to contact the instructor.
Should the issue not be resolved, they can then contact the Director of Distance Education who will direct the student to the appropriate academic dean, if needed. For content delivery issues, the student should contact the Director of Distance Education.
Out of State Online Only Students
Any complaints pertaining to an Augusta Technical College online course or program should be filed with Augusta Technical College in accordance with the College’s Grievance Procedure Policy.
Complaints needing further investigation beyond the college level may be submitted to TCSG using the Program Integrity Complaint Form. Before submitting to TCSG, students need to ensure they have followed the institution’s process.
A student may appeal to the Georgia Nonpublic Postsecondary Education Commission (GNPEC) if the institution’s and TCSG’s resolution is not satisfactory; however, please note that the Commission will not investigate a complaint unless the student has exhausted all available grievance procedures outlined by the institution. GNPEC does not resolve complaints about student grades and student conduct violations. These complaints fall under the jurisdiction of institutional policy.
Content Delivery Issues
For content delivery issues, the students should first attempt to contact the instructor. Should the issue not be resolved, they can then contact the office of the Director of Distance Education for assistance.